State Farm® Insurance Agent Michael Church

"My agent Jordan was very helpful and knowledgeable and he is Patient with a capital P! He listens and will take excellent care of you! I promise! DP"

"Quoted us one price for our new car, and then switched it up when it came time for the bill. Very overpriced and customer service is far below satisfactory. We have had multiple insurance policies through them for many years, but we will be switching after this."

"Very responsive and saved me more than half of what I was paying through Progressive."

"Very helpful."

"Very informative, respectful and good listener. Glad we were able to have him for an agent. Highly recommend him. Thank you kindly."

"Raistlin Smits helped me and was great ! Very friendly and helpful !! Thank you"

"I could and would never recommend this agency nor State Farm. Everything was great for my family member until a claim happened - as a licensed insurance agent I stepped in to assist her with getting things settled. Phone calls go unanswered - emails unreturned - false information shared - no sense of urgency and lack of concern for their clients. They do not honor their fiduciary responsibility in the slightest - as of this review I am currently fighting with them to get a simple document that should be available within 24 hours - we have been asking for this document several times for almost two weeks. Stay far away from State Farm & Michael Church"

"I cannot express enough positive sentiments about the Michael Church State Farm office in East Lansing, Michigan. In an industry where customer service can often feel impersonal, this team consistently stands out. Every interaction, whether in person or over the phone, has been met with genuine warmth and a clear commitment to client satisfaction. You can truly hear the smiles in their voices, and I always feel treated as a valued customer, never just another number. I want to extend a particular commendation to Jordan. His dedication to understanding my unique situation, beyond just offering standard State Farm benefits, was truly remarkable. He provided invaluable assistance with a complex out-of-state transfer, making a potentially stressful process remarkably smooth. Working with Jordan was an absolute pleasure from start to finish. For anyone seeking an insurance provider that prioritizes excellent customer service and goes above and beyond, I wholeheartedly recommend the Michael Church State Farm office. Their professionalism, combined with a truly personal touch, makes them an outstanding choice for your insurance needs."

"Jordan Holt is a phenomenal agent. He was sure to explain everything to me in a way that made sense and had the patience to walk me through everything I signed up for. He follwed up and worked around my busy work schedule. Customer service skills were absolutely top tier and I got a much better quote than what I had been paying with a different insurance agency. Highly recommend!"

"Update: When I cancelled my policy on 2/28 the gentleman I spoke with said I should be getting almost a full refund since I just paid the new policy premium on 2/21. I received a check in the mail a few weeks later for $56.66. For 7 days of coverage they charged me over $330. I have now called 3 different times and gotten 3 different responses. The guy I talked to today said it’s because the billing date and effective date for the policy are not the same. This is a complete lie because I still have my new proof of insurance from February with the effective date being 2/21. State Farm will steal your money and then try every which way to justify it. Loyalty means nothing, after being a customer for almost 18 years this is how you are treated. I removed a vehicle from my policy due to not having the vehicle anymore, at this time I also added my teenage son to the policy. Now I understand that this will increase my rate, but was absolutely flabbergasted to find out that after removing the vehicle how much I was now paying. Before I was paying just under $230 for 2 vehicles and a life insurance policy. After removing the second vehicle (which was about $50-$60) and adding my son I am now paying $388!!! Absolutely ridiculous!"

"Paul was very courteous and helpful. Lowered my rate $1000 a year"

"Looking forward to having someone who is familiar with the happenings of my world."

"From the first time I called and the guy spoke to me, State farm got my business. The Representative was polite, nice,patient, listened to me and helped me understand more about insurance coverages and answered my questions to the best of my knowledge. You got a good team associate there. Thank you Jordan Holt"

"Very reasonable! Saved $130"

"Very good and professional service iam glad to have state farm for my insurance company hollies was my agent she was great with serving my needs provided everything needed to open my account thanks so much"

"Holly was an excellent agent ! And I’m supper satisfied with her she is probably the best one around ! And definitely deserves a raise"

"Jordan made me feel like a FAMILY MEMBER!!!"

"Jordan's pleasant and knowledge was a plus. He is definitely an asset."

"Personable and professional. Had little to no issues when asking about details with policies. Helped me get a good insurance plan."

"I'm very grateful to have found this insurance company, and especially grateful to Nethia. He was very knowledgeable and worked hard to get me the policy l wanted. He also saved me a ton of money, and got me an affordable price, too. Great guy, great company."

"Paul assisted me today and unlike corporate, actually did what was best gor me."

"In a moment of frustration about my insurance rates and my insurance company, I completed one of those web inquiries about getting the best rate for insurance. I never complete those because I thought that I would rather pay a higher price than have my phone ringing and pinging all day and all night with solicitation. Well, as soon as I pressed SEND, I just knew I’d regret it! However, the stars aligned somehow and I received a call from an insurance company that I actually recognize and used to be a customer of. State Farm. The agent’s name is Jordan Holt. He is an active listener, he is professional, courteous informed, empathetic, me and I really lucked out when I answered that call. I’m saving over $500/year and still have a policy to add! Realized that my former agent was gouging me. 🤦‍♀️ (Major company with famous actor as a spokesperson.). Anyway I’m grateful for Jordan following up on the inquiry. The documents populated in the app right away. I’m very pleased so far."

"I had the pleasure of speaking with Jordan for all of my insurance needs. He was very pleasant and accommodating. I appreciate that kind of dedication for my needs. Thank you!"

"Nathiel was so patient and answered all Of my questions and concerns. Wonderful and knowledgeable and most kind to work with. An asset to State Farm for sure. Excellent representative 😊"

"Jordan was extremely helpful. He.answered all my questions and walked me through the application."